Frequently Asked Questions
Find answers to common questions about our orchids and services
How do you ensure the plants survive during transit?
We use specialized climate-controlled packaging and secure mounting techniques to protect the delicate root systems and foliage of our orchids during shipping.
Do I need a CITES permit to order internationally?
As a certified exporter, Ecuagenera handles all necessary CITES and phytosanitary documentation required for legal international transport.
Are the orchids shipped in pots or bare-root?
To comply with international agricultural regulations and ensure plant health, most orchids are shipped bare-root with moss to retain moisture.
How often should I water my new orchid?
Watering needs vary by species, but generally, we recommend watering once the substrate feels dry to the touch, typically every 5-7 days.
Can I request a specific delivery date for an event?
Yes, you can specify a preferred delivery week in your order notes, and our logistics team will coordinate the shipment accordingly.
What should I do if my plant arrives damaged?
Please take clear photos of the plant and packaging immediately upon arrival and contact our support team within 24 hours.