Returns & Exchanges

Due to the perishable nature of live plants, we offer a 100% arrival guarantee. If your plant arrives in poor condition, we will provide a replacement or store credit.

Return Process

• 1.
  Documentation

  Take high-resolution photos of the damaged plant and the original shipping box within 24 hours of delivery.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos of the affected plants.

• 3.
  Evaluation

  Our horticultural experts will review the damage to determine if the plant can be salvaged or requires replacement.

• 4.
  Resolution

  Once approved, we will ship a replacement in our next scheduled export cycle or issue a full store credit.